Do not trust these people with your repairs. They are more than happy taking your money while you make the purchase and even sending it off for repair, but once they send it off, they don't care after that. They lied to us and told us it's ready for pickup. They said they had it. But when we go to pick it up, they didnt have it. They said their employee who told us to pick it up didn't know what they were talking about and it's not their problem that the employee told us to come pick it up. I talked to the assistant manager Ernest who told me it "should" be there later today. This is the same manager who practically told me he didn't care and to talk to customer service.
These people don't care about customer service after they get your money. I call customer service and they said that it is their bad and that it will be ready for pickup later that day. I asked what compensation do I get for their mistake and the customer service lady said its not a big deal just pick it up later that day. I told her it's a big deal to me because I asked off work and had to drive 30 minutes to pick up a ring that I was told would be there only to find rude employees with no ring. The customer service lady then told me that she does not compensate for their mistakes. I then told her that I would not buy my fiancé' wedding band from them and she said "Okay, have a nice day" and hung up.
I will never use them again. They are liars who don't care about their customers.
I had a wonderful expierence because of the exceptional help I recieved from one of the sales staff in particular. I will be back forsure and I will reccomend this store because of Odalis, she was very knowledgeable and helpful. She is even bilingual which makes her an asset to the store. Without her, it would be just another chain store. She made my visit very personable and enjoyable. I didn't feel like a number! Much appreciation to her.
It's nice to know that Kay Jewelers' cares about their customers.
As a first time customer at Kay Jewelers has been the most terrible experience, i took my ring for them to fix it and they damaged my ring. They told me they would replace it and they did but the Manager Courtney told me it would be 2weeks for me to get it and lets it put it like this it took them a week for them to let me know they damaged it and then it was gonna take another 2 weeks for me to get my replacement ring. Well its already 2 weeks so i call to find out information if my ring has arrived and the manager Courtney tells me that my ring wont be in tell after Christmas. Which there telling me that now i have to me without my ring for 2 months. Very unsatisfied with this whole situation...I was looking foward to having my husband get our New rings in march for our 10 yr wedding Anniversary but now im considering going some where else and doing business.
I purchased a purity ring for $119 for my girlfriend from this Kay with insurance on the ring and we recently took it in because one of the stones fell out. Since we missed getting it inspected by less than 3 weeks we were informed that the insurance would not cover the cost of the stone, only the labor. Apparently the stone costs $50 which doesn't make sense seeing there are 14 stones, not including the pearl. If we did the math, the ring would actually be worth over $1000, not the $119 I paid for it. I don't mind paying to replace the stone - but the stone is not worth $50. I'll be the first to admit that those stones are not real. If I can't trust this company with a small purchase, they will not get my business when it comes to buying a real ring.
I need that deal 19.99 for the ring ugh
Kay Jewelers is a US Jewelry Store based in Cedar Hill, Texas. Kay Jewelers is located at 305 W Fm 1382 Suite 700, Cedar Hill, TX 75104, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.